Placed an order last night at 7pm, driver emailed me to say "I am busy, lots of orders, don't know when I will be able to make it to you. Would you mind if I came first thing and I'll bring a cookie". Replied back saying that I would be awake, tomorrow doesn't work for me. The driver never responded to my email and never showed up. VERY BAD CUSTOMER SERVICE. They could have at least messaged me back and said ya know I'll try and if I can't how early are you leaving/how can we make this work? ANYTHING would have been better than nothing at all. I was spending $120, I know that might not be much but a sale is a sale. I am extremely disappointed and left high and dry with no t shirts. I emailed duuber and the driver letting them know how disappointed I am and I will give them a few hours to make it right. DONT ADVERTISE SAME DAY DELIVERY IF THE DRIVERS ARE ALLOWED TO DECIDE WHO THEY DO AND DONT HONOR THAT GUARANTEE TO. If I don't hear back soon I will NEVER use this site again. Really really disappointed because they seem to have the best selection of t shirts. If they rectify the situation I will come back and post another review.
OH EVEN BETTER THEY ARE CLOSED TODAY. So I am doubtful that this situation will be rectified.
Dispensary Response: You placed an order for West of Springfield an hour before we close at 8pm... we had just fired our Springfield driver like the day before and had to send a driver from Boston to Springfield for you which is a 3+ hour drive. You ended up getting your order the next day I think. Yes we are closed on Sundays. After the driver made such a heroic effort and did come through for you AND gave you a free cookie for the delay I don't think it's fair to give such a poor review.