I was wary of reviewing this place because it seems that if 86 doesn't like the amount of stars you give, they'll reprimand you for giving your honest opinion. Instead of being "given the opportunity to make it right", why not try to have 0 discrepancies in the first place? Communicate and coordinate better. The whole point of reviewing is to examine or assess something formally with the possibility/intention of instituting change if necessary.
Regardless, I've ordered from this place a number of times and it seems like the quality of it is getting lower and lower. Dryer bud, missing bud or cartridges AFTER a reservation/order has been made.
I hope you guys can listen to this honest review and work on it.