I can’t even express how disappointed and unprofessional they are!!! When it came to the mo ey transaction they made sure to stay on top of it, but once they got the money transaction.... they ghosted me until it was convenient to respond. This includes them blocking me, instead of a simple response. I finally get the order a day late and I haven’t seen bud so stale in years!! I gave them a brief text sharing that with them, for their own benefit and guess what no response lol. Wish I didn’t have to even give a star It’s not the way u do business is all I’m saying Listen your onv not a business person whatsoever so u just made yourself look bad naming a hotel lmao. I have good taste when I stay in NY what can I say!! I put u on blast due to the fact that NO RESPONSE Nevermind a teaching number was given u til two days later. It’s the principle if you say something will be there and it’s not I get that stuff happens but don’t ignore me after I send $300. You guys will get far leaving responses like that. Lol god bless and good luck!! The hole point of the review was to NOT BE A CUSTOMER so OMG I’m on “ the list “ bahahahahahahh
Dispensary Response: We are SOO Sorry for your disappointment! Your order was placed and sent IMMEDIATELY (in under two hours from the time stamp of when you placed your order) .. The order experienced a one day delay due to Black Friday and/or weather and/or holiday delays We provided you details to track the order and an explanation for why there may be a delay due to Black Friday etc. You demanded a refund after your order was on its way to you and started being rude, swearing, and calling from multiple phones. It was Thanksgiving day, you then proceeded to call us from somewhere between 3-6 different phone lines over 100 times!!! We are sorry that we were left with no choice to block you as we couldn't even use our phone with the amount of times you were calling let alone try to enjoy Thanksgiving at all. We REALLY wanted to work with you!!! We have been to your Ritz Carlton residence multiple times in the past, we have sent orders to you, we have met up with the Ritz Carlton staff to have them intercept and exchange orders that were either newly placed or unsatisfactory to you. We have always met every one of your needs and exchanges, even if it meant meeting with your Butlers, every time you brought a complaint to us in a reasonable manner. We have had orders exchanged or brought to you when you were unable to leave bed. We seriously hope you are OK and doing better now, but when you call us 100 plus times from multiple phone numbers once your order is already sent to you and appear to not really be hearing or listening to any of our responses, it doesn't give us a whole lot of options for remediating the situation. We unfortunately had to just write the customer off as unable to work with and had to just leave you with the products because we simply can't work with someone who blows up all of our phones with 100 calls on Thanksgiving. I'm sure you can understand this. Unfortunately, we won't be able to keep you as a member in our connoisseur club. We also apologize for not responding to your follow-up suggesting the product was 'stale' but that was after you contacted us with 100+ calls from 4 different numbers on Thanksgiving on multiple lines while waiting for your order to arrive. We had to make a company decision to stop working with you. We have a lot of work to do and pressure on us meeting all of our patients' needs; especially at holiday season. I am sorry we were not able to provide enough service for you. Everybody else: WE'RE OPEN!