Excellent communication. Had an issue with the first order (not even Highest Shelf's fault really, think more along the lines of "manufacturer defect" or "handling"). Anyways, I informed him of the issue and he texted back that he'd address the complaint during the next transaction in a fair manner. Well when re-up rolls around, dude checked my texts and kept his word without any prompting on my part. He made me whole. And to top it off he told me he'd be at my place in 15 minutes and was legitimately there like 15-20 minutes later. Maybe it was a slow day, idk, but still--when was the last time someone told you 15 minutes and actually arrived 15 minutes later? Very rare, right? Anyways, I recommend.