Theory Wellness - Great Barrington Medical

This place does everything they can, to make sure that it is a SLOW process. It's why you always stand in line! Well, WHY, would you ask, would a business do something like this? So that they can look a lot busier, and a lot more popular than they are! The same way they limit quantity limits to 1/8 ounce on certain strains! You know, they're so busy and popular that they need to allow all of their customers to get some of that! Was a few years back, but the FIRST time I went there, soon after they opened, they limited my ENTIRE purchase to 1/8. Their prices are always high, and their selection extremely limited. Go look! I just did. I wanted to make sure that it was still accurate, as I haven't gone here for a few years, and never will again. Nothing against the staff, which is why they get 2 star, instead of 1.

I have a problem with Theory Wellness. As a consumer I expect a business to stand behind their products. After spending thousands of dollars with them I was shocked to find they refused to do anything about a disposable vape pen that failed. I complained, got an email telling me to bring the broken item back. I did, I spent another 400. They had told me they would make an adjustment. They refused once I got there. I complained and get this: they threatened to call the police on me! As a rule I think it’s wrong to refuse to stand behind your products. As a rule I think it’s wrong to mislead your customers into thinking you’ll make good and then renege on your representstive’s promise. As a rule I think lying to customers and treating them rudely and condescendingly is bad business. But I really think no one who sells drugs should ever threaten to call the police on their customers. Ever Canna provisions in Lee MA has the same stuff.

Visited about a week ago and enjoyed the full experience! First time in a shop in MA. Will be checking out other shops in the state too to compare.

While visiting TW about 3 weeks ago, one of my purchases was an 1/8 of Mimosa. Upon opening the product, I noticed 2 large mugs and was excited. I did notice the bud leaf which wasn’t trimmed properly. Upon pulling off a piece showed me why the nug was so large. The stalk was immense. I was unhappy and notified TW. Morgan Offers me 3 passes to the front of the line. What kind of stupid policy is that? Line passes were a joke but I reluctantly accepted the offer because I could tell what I was dealing with. Yesterday, I attempted to order an ounce of New Glue, as it was listed as flower in the ounce option. I had no luck. I decided to send e-mail to Morgan asking her for line pass along with letting them know the ounce option wasn’t working on pre-order. Someone opened my email and it tells me they’re working on my request. I arrive to find shift manager could care less. Never Again. I hope people wake up and realize your mid grade flower for $500+ is a ripoff. The cust. service manager replied the last time Wanting to make things right. I asked for some financial relief for false advertising and wasting my time/ money. What I got is crickets...Don’t feed these money grubs. If you don’t believe me, go to Indeed and see what their employees say

I've visited Theory Wellness five times, and every time has been excellent. For a small dispensary, they have a great selection of all types of products. I've tried many strains of flower, several kinds of cartridges, wax, sugar, and sauce, and all have been very good. I usually pre-order now, as it makes the pick-up time much shorter. And contrary to some reviews, I have never had any problems with customer service. As a matter of fact, they have often went above and beyond in that department. Friendly, knowledgeable people work there. I easily recommend this place without reserve. Try it for yourself.

These are FACTS, After texting me that my pre order was ready for pickup I drove 2 hours only to be told at the counter that my order was NOT COMPLETE and to go wait on the outside 3 hour line in 97 degree weather on 7/20/19 if I wanted anything else after theory wellness screwed up my order . Management then gave me the usual phony sorry story. This is unacceptable in any industry and I used to go there often, NEVER AGAIN!!!!!!!! Read all the wack reviews how these people treat customers that drive from far away only to be treated disgustingly!!!!

I love theory products...too bad patients can't buy off the rec menu. .Its usually better than the medical menu...shafting patients isnt cool...you sold us out...

I must admit that my initial contact with Theory many months ago was pleasant but uninspiring. This time was entirely different. The quality of the flower was outstanding. If you are an insomniac, Sunshine Daydream is a mandatory strain in your arsenal. It must be one of the most potent sedative flowers I have ever smoked.

Read a article saying you guys are recrational now is that true?

Friendly educated staff. Very helpful in helping find the right strain! ☺