The products are SUPERB. I have even exchanged a couple flowers for others I wanted more (not often, but it's possible to do this providing the product is new and you haven't used very much.) I actually ordered far, far, FAR too much from Jack, and it's going to be at very least a year before I need to order more. I use cannabis for relaxing, for stress, depression (if you're not stressed and depressed in the US in 2019 you're not paying attention), pain, and insomnia. There have been occasional hitches in getting through to them, but I'm giving five stars, finally, because the communication is adequate and the products really and truly first-rate.