Congratulations Euphorium! You lost good, long term, well-funded, high frequency customers. And I'll make sure everyone at all your locations knows about my experience with your crappy service.
I purchased several vaporizer cartridges & I planned to continue purchasing from Euphorium. I am a very loyal customer when I receive good value and service. Last week, when I got home & opened my purchase, I discovered I was sold a damaged product that neither I nor the sales clerk noticed at the time of sale. The container was cracked & leeched all over the package, but is only visible after opening & removing the cartridge from the box. When I inquired to the manager about exchanging the broken container for the same item, he told me that he won't give me a refund. He said to me, "It's like buying a six pack and asking for refund of the empty cans." No, no it's not at all like that. The saturated box & cracked half full cartridge were brought in for the exchange the next day. I requested an exchange for an identical product that is not damaged. Let's look at this another way...When a repeat customer spends lots of money at your store and brought you other customers who also spend lots of money and both planned to continue spending their money at your retail location, then you should give them the benefit of the doubt and replace the defective product.