Hi motherpuckett, This is Nick with Sticky's Pot Shop. I am very sorry you had a bad experience. It is very important to us to have good customer service. If you are willing, we would like to make it right with you. You can call me at 360-749-6679 and we will get this issue fixed. I can tell you on background that vape carts have been a tough issue to deal with. They are a totally awesome product that is VERY convenient. However, in our experience, nearly every manufacturer of vape carts including those sold by every other retailer has some "issues" with a small number of carts. This makes it very difficult for the retailer because, by law, the rules for returns are very strict (WAC 314-55-079(9)). We wrestled with this and tried to come up with a policy that provided as much assurance as possible to customers while following the WSLCB rules. Again. My apologies that you had this negative experience. We would like an opportunity to win you back. Thank you. Nick.